How Entrizo Works

Patient self-service from booking to attendance. Give patients the power to manage their appointments while your booking team maintains complete control with configurable rules and real-time visibility.

How The System Works

A five-step process that runs automatically behind the scenes

Step 1

Appointment Scheduled

Booking team schedules an appointment in your EMR as normal. Entrizo automatically syncs with your EMR's scheduling.

Step 2

Immediate Patient Engagement

Patient receives an SMS at the point of booking with options to confirm, reschedule, or cancel. The system is fully configurable—send as many follow-up reminders as your practice needs.

Step 3

Active Response Collection

Patient confirms attendance with a simple reply via SMS or the patient portal. They can also request a reschedule or select their own available slot directly from the portal.

Step 4

Non-Confirmation Rules & Alerts

Configurable rules trigger alerts for non-confirmations, allowing your booking team to maintain control of the diary and proactively reduce lost slots through targeted follow-up.

Step 5

Real-Time Dashboard

Staff views live confirmed/unconfirmed status for each day, enabling better resource allocation and the ability to backfill slots before they're wasted.

Intelligent Features

Built for operational excellence

Configurable Reminders

Set up as many or as few SMS reminders as you need, with custom timing rules tailored to your practice

Two-Way Communication

Patients can confirm, reschedule, or cancel via SMS or portal—reducing admin calls dramatically

Booking Team Control

Rules and alerts for non-confirmations keep your team in control of the diary and reduce lost slots

Self-Service Rescheduling

When integrated, patients can pick their own available slots, reducing DNAs and improving satisfaction

The Difference

See how Entrizo transforms your workflow

Traditional Approach

One-Way Reminders

  • Patients receive messages but can't respond
  • No way to reschedule = they just don't show
  • Admin overwhelmed with calls and questions
  • Lost slots discovered only when patient doesn't arrive
  • Booking team has no control over late changes
With Entrizo

Two-Way Patient Engagement

  • Patients confirm, reschedule, or cancel via SMS/portal
  • Easy rescheduling = fewer DNAs and happier patients
  • Admin time saved as patients self-serve
  • Non-confirmation alerts give time to backfill slots
  • Configurable rules keep booking team in control

Ready to See It in Action?

Schedule a demo and we'll show you how Entrizo works with your existing system

Request a Demo