What Entrizo could mean for diagnostic imaging providers
Modelled scenarios showing how radiology departments and private imaging centres could reduce DNAs, recover scanner time, and free up their booking teams with Entrizo.
Background
Picture a single-site independent imaging centre offering MRI, CT, and ultrasound to self-pay patients, where the booking team spends a significant portion of each day chasing confirmations by phone, with no reliable way for patients to reschedule without calling in.
The challenge
An 8% DNA rate on high-value appointments erodes revenue and leaves scanner time unfilled with no mechanism to backfill at short notice.
How Entrizo would help
Entrizo integrates with the centre's scheduling system to send automated two-way SMS reminders at 7 days and 48 hours before each appointment. Patients can confirm, request a reschedule, or cancel directly from the message — freeing slots for the waitlist automatically.
Modelled Outcomes
Background
Picture a radiology department within a large NHS teaching hospital managing MRI, CT, and plain film appointments, where the booking team handles a high volume of reminder calls manually, with patients having no self-service option to reschedule.
The challenge
A 13% DNA rate across 480 weekly appointments leaves scanners idle and extends waiting lists. Staff spend hours each week on outbound reminder calls with limited impact.
How Entrizo would help
Entrizo automates patient outreach and enables self-service rescheduling via SMS. The booking team shifts from making calls to managing exceptions, with real-time alerts when a patient cancels or fails to respond.
Modelled Outcomes
Background
Picture an independent diagnostic provider operating three imaging centres, handling both NHS-commissioned referrals and self-pay patients, where the mixed patient base creates a blended DNA profile with NHS-referred patients driving the rate higher.
The challenge
With 320 appointments per week across three sites and an 11% blended DNA rate, unfilled slots cost the group significant revenue while staff manually coordinate reminders across locations.
How Entrizo would help
Entrizo rolls out across all three sites simultaneously, integrating with the group's centralised scheduling system. Patient-facing communications are standardised, and self-service reschedules are handled automatically — reducing the coordination burden on individual site teams.
Modelled Outcomes
These are illustrative scenarios modelled on typical DNA rates and practice sizes in UK diagnostic imaging — not measured results from a specific Entrizo deployment.
See what Entrizo could recover for your practice
Use our calculator to model your own DNA rate and potential revenue impact.